I never got my 6-digit sign-in code

Sorry about the trouble. That's not the welcome we want you to have. A few quick things to try:

1. Check your spam and promotions folder. Providers like Outlook, Hotmail, and Yahoo sometimes route the first code email there.
2. Request a fresh code. The code expires after 5 minutes, so an older one won't work. Go back to the sign-in screen and click Send sign-in code again.
3. Try the Phone tab on the sign-in screen. If your account has a mobile number on file, enter it and we'll send the code by text message instead.
4. If none of those work, let us know and we'll send you a direct sign-in link that drops you straight into your dashboard.

If you're on an iCloud or me.com address, that's the one we see block these most often. If you have another email you can use, tell us and we'll move your account over to it.

About that direct link we send: it works one time. Once you've used it, request another from us rather than reusing the old one.

Once you're in you can finish your profile, add photos, and set your service area. Let us know if anything else trips you up.